This is the second recent recognition of BGE’s leading customer satisfaction performance
BALTIMORE (Dec. 21, 2017) – Baltimore Gas and Electric Company (BGE) was recently announced as one of the nation’s highest ranked gas and electric utility companies as rated by residential customers surveyed by Market Strategies International in its annual Utility Trusted Brand & Customer Engagement ™ Residential Cogent Report. This is the second recent recognition of BGE’s leading customer satisfaction performance.
“BGE is honored to be recognized for the focus we place on our customers’ experience,” said Calvin G. Butler Jr, chief executive officer of BGE. “Our employees are committed to delivering premier customer service with an emphasis on safety, reliability, efficiency and innovation.”
From a benchmark set of 130 electric, natural gas and combination utilities in the study, companies are recognized for building strong customer engagement through superior service, brand trust and product experiences. BGE’s performance led to the company’s Engaged Customer Relationship score of 746, the top score among combination gas and electric companies in the east region.
BGE also earned an Engaged Customer Relationship score of 790 in Market Strategies International’s Utility Trusted Brand & Customer Engagement™ Business Cogent Report, ranking third among east region utilities.
BGE has been investing in new technologies, maintaining financial discipline to keep costs down, and delivering innovative digital tools and energy efficiency programs that allow customers to take more control of their energy usage.
The company has also been continuously improving service reliability over the last several years. As the year ends, expectations are that for 2017, BGE electric customers will have experienced the fewest outages on record and when outages did occur, BGE restored power faster than at most times in the company’s 201-year history. While outages are caused by a wide range of factors including weather, BGE is focused on reducing all potential causes through investment in infrastructure upgrades, enhanced maintenance and innovative programs.